Privacy statement

YOUR PRIVACY

We collect and store data for these main purposes:

– Packing and delivering your order
– Customer service
– Improving your user experience
– Fraud prevention
– Regulatory requirements
– Marketing for our own purpose: the newsletter – only if there is approval for this purpose

We only collect data that we need for the purposes mentioned above

We delete your personal data when we no longer need it

We don’t sell your data

We keep your data secure

COLLECTING & USING YOUR PERSONAL DATA
FULFILLMENT OF YOUR ORDER

To handle your order, we need some information from you. When you place an order with us, you provide us with your name, address, email, phone number, payment method and, of course, which products you wish to purchase. We use the information to fulfill your order including sending an order confirmation and packing and delivering your order.

CUSTOMER SERVICE

When you contact our customer service via email, chat or phone etc., we will register the personal data that you provide to us. Our customer service has access to all information about your order, so we can help you in the best possible way, whether you have questions about the status of your order, or if you need to return an item, e.g. via our online return portal. Our customer service is also able to see any previous correspondence with you as this allows us to provide you with a better service.

FRAUD PREVENTION

We use the personal data submitted by you when you place an order for fraud detection and fraud prevention purposes. For those purposes we may also receive additional information from our payment solution partners.

REGULATORY REQUIREMENTS

We use and store your personal data in order to comply with regulatory requirements, e.g. bookkeeping regulations.

SHARING PERSONAL DATA

In order to provide our services, we share personal data with our partners. We only share your data when this is allowed by law and all our partners are committed to keeping your data safe. Some of our partners are “data controllers” and others are “data processors”.

DATA CONTROLLERS AND FULFILLMENT PROVIDERS

The below described partners are data controllers meaning that they are directly responsible for the processing of your data. We only share personal data to the extent it is required for performance of their services, e.g. shipping.

MOLLIE PAYMENTS

When you complete an order, your payment is handled by our payment solution partner Mollie Payments. Some of the payment methods are provided by solution partners which are data controllers such as I-deal, Klarna, SoFort and PayPal. In order to be able to offer you these payment options, we will pass certain aspects of your personal information, such as contact and order details, in order for the payment providers to assess whether you qualify for their payment options and to tailor the payment options for you. You can find more information about these providers, including their terms and conditions and privacy policies on their websites.

PRINTFUL

After placing your order, your order is sent to our printing on demand service partner Printful. When your order is packed and ready to ship, we share your name, address, email and phone number with Printful to fulfil your delivery. You can read about their policy on Printful.com. See: https://www.printful.com/policies/privacy

WEBSITE AND STATISTICS

We use WordPress to run our website, and we use Google Analytics* to track our web traffic.
This website uses cookies, from Google Analytics. Google Analytics is Google’s analytics tool that helps website to understand how their visitors engage with their properties. It may use a set of cookies to collect information and report website usage statistics without personally identifying individual visitors to Google.

We are using Google Analytics in a de-identified, anonymous way, and will
not share information with google or any other third-party marketing purposes.
The main cookie used by Google Analytics is the ‘__ga’ cookie.
We do not use non-functional or third-party cookies on our website, which would require you to opt-in.

We do not share information about your use of our site with social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
You can block or delete these cookies from your computer at any time.
You can find WordPress privacy policy: https://automattic.com/privacy
You can find Google Analytics privacy policy as part of the general Google privacy policy: https://privacy.google.com/intl/nl_ALL/#.

ACCESS TO YOUR PERSONAL INFORMATION

We only share your data within our organization and will not share it with any third party except with your explicit consent.

Furthermore, your personal data is not connected to your behaviour on our website or any other website(s). We do not use cookies to trace your behaviour on the website. We only use cookies for an efficient way of handling your order and for anonymous data tracking statistics.

We want you to be in control of what communication you receive from us and how your personal information is used, you can contact us at info@picturethatfood.com

At your request, your data will be deleted from our databases. This data is deleted from the system immediately and cannot be recovered by any users or employees after this point. We undertake to perform the deletion within one month (30 calendar days) and will send you a confirmation once the information has been deleted. Wherever possible, we will aim to complete the request in advance of the deadline.

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